We offer a 7 day intensive training program to prepare agents to
What does it mean to be a Certified Customer Service Professional? It means that you have proven your dedication to creating a customer-centric organization, and your employer and your team can rely on you as a true leader in customer service excellence. It means that you have actively participated in the field of customer service for at least two years, and have passed a rigorous examination in the discipline of customer service. It means that you are committed to the highest standards of excellence and ethics in service for every customer-internal and external-with every interaction.